First Iowa State Bank is committed to helping you protect your financial information and identity. If you ever suspect fraudulent activity, do not hesitate to contact us.
Safeguard Your Identity!
First Iowa State Bank has partnered with CYBER SCOUT®, America’s premier provider of identity management and data risk management services, to provide the most comprehensive identity management protection in the industry.
The following services are provided to all of our customers at no charge in the unfortunate event that your identity has been stolen or you suspect your identity has been compromised:
The CyberScout Call Resolution Center can be reached 24/7 at 877-432-7463.
Visit http://knowledgecenter.cyberscout.com/ for daily news alerts on the latest identity scams and access to a vast library of valuable resources, tips and information.
This web-based service monitors your credit report, sends alerts to warn subscribers of any changes, and enables quick, proactive action to minimize the damage. If you are interested in the Credit Monitoring service you must print out and complete the Credit Monitoring Services Agreement and fax it to us at 319-293-6151 or bring the agreement in to any one of our three branch offices. The price for this service is as follows:
If you have any questions about the CYBER SCOUT® services please give us a call at -319-293-3794 or 888-226-5232.
Fraud and Identity Theft Prevention Tips
A crucial step in preventing fraud is to learn the ways to protect yourselves and your card. We want to share with you some important safety measures.
More information about Fraud and Identity Theft can be found at https://www.usa.gov/identity-theft
How to Protect Yourself Online
About scams and spoofs
Many financial institutions that do business on the Internet have become the target of fraudulent email and website scams. Every Internet user should know about these spoof (also called phishing or hoax) e-mails that appear to be from a well-known company but can put you at risk.
Even if you don't provide what they ask for, simply clicking the link could subject you to background installations of key logging software or viruses.
How to identify online fraud
It is difficult to distinguish if an email is legitimate. Scammers have become increasingly sophisticated in creating fraudulent emails and websites that look authentic. These emails and Websites often appear to be from legitimate companies and include images and logos of these organizations.
Characteristics of fraudulent emails and websites
Our bank will never send out an email requesting you to provide, update or confirm sensitive data.
Spoof emails typically ask for personal or account information such as:
They often include links that include a legitimate company's name or website address. The fraudulent emails will disguise or forge the sender's email address so they appear to be from a legitimate company.
How to protect yourself from online fraud
If you suspect an email to be a spoof
If you suspect that you've received a fraudulent email, please forward it to us immediately and then delete it from your inbox.
Our e-mail address is: email@example.com